Here is the Englsih translation of the review as it has nothing to do with the Paper purchased :
I pay shipping costs which are not cheap and when the package arrives I have to pay €14 more at customs. The least you can do is warn that this type of expense is not included in shipping costs and is expected.
I am sorry that you had to pay Customs charges, however as the United Kingdom, is no longer part of the EU and hasnt been for a number of years now, it is common knowledge that Import duties may be due for any purchase from the UK to a European country. We do not inform customers of this charge, as each country's import laws are different and has different limits before Tax is applied.
We charge the actual shipping costs. In this case 9.99 Euro. In many cases we subsidise the cost of shipping. The simple fact is, shipping internationally can be expensive. Although I believ that 9.99 Euro is a reasonable price to pay for a shipment that contains 40 sheets of paper and 40 envelopes to be shipped from the UK to Spain.
I am sorry you are unhappy with the service. I really hope you like our product.
Kind Regards
Jared
The Natural Paper Company