DELIVERY
Please see below for full shipping policy
We aim to ship all orders within 3 working days. Items will be sent using your choice of delivery method.
The following delivery options are available:
UK
NEXT WORKING DAY - By Royal Mail or Courier
Royal Mail - First or Second Class Post
Royal Mail Tracked and Signed
Door to Door Courier
INTERNATIONAL
Standard International Postage
International Express Courier
RETURNS
We take every care to select the highest quality products and we're sure you'll be delighted with your delivery.
However, if for some reason, you change your mind, or the items do not meet your needs, we are happy to issue a full refund on return of the items.
To return an order or part of an order, please follow the below instructions:
- Items must be returned within 30 days of receipt.
- Make sure the items are well packaged and returned in the condition you received them.
- Please include a note inside the package with the following details:
- Name, address and e-mail address
- Items included for return
- Please send to the following address:
Returns @
The Natural Paper Company
The Garage
Manorbier
Tenby
SA70 8TD
Please note that for your protection, we advise obtaining proof of postage or
sending via a tracked service.
Refunds will be issued within 7 days of receipt.
Shipping Policy
Our Shipping Policy was last updated on 28th August 2024
Definitions
For the purposes of this Disclaimer:
● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to The Natural Paper Company
● "Goods" refers to the items offered for sale
● "Orders" means a request by You to purchase Goods from Us.
● "Service" refers to the Website.
● "Website" refers to The Natural Paper Company, accessible from https://thenaturalpapercompany.com/
● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at The Natural Paper Company.
The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
●Shipping method:
Courier Shipment
cost: Free for orders over £60. Estimated delivery time: 3-5 business days
● Shipping method:
Courier 2-4 Days Shipment cost: £3.99 Estimated delivery time: 2 business days
● Shipping method:
Next Day Delivery Shipment cost: £7.49. Estimated delivery time 1 day.
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Natural Paper Company is not responsible for any customs and taxes applied to Your Order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
The Natural Paper Company is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We will however provide you with as much assistance as we can during this process.
Contact Us If you have any questions about this Shipping Policy,
You can contact Us via e-mail:
- Info@thenaturalpapercompany.com
